Refund policy
🔄 Refund, Exchange & Replacement Policy
At Teckbazar, we are committed to providing quality products and a smooth shopping experience. To maintain transparency and protect both our customers and business, please read our Exchange & Replacement Policy carefully before placing an order.
🛑 Order Cancellation Policy
We understand that sometimes plans change. Therefore:
| Policy | Details |
|---|---|
| Cancellation Request | Must be submitted immediately after placing the order. |
| Processed Orders | Once the order has been packed, processed, or shipped, cancellation is not possible. |
| Shipped Orders | Orders already handed over to the courier cannot be cancelled. |
Note: Most orders are processed within a few hours of placement. We recommend contacting us as soon as possible if you wish to cancel an order.
🔄 7-Day Exchange & Replacement Policy
We offer a 7-Day Exchange/Replacement Policy from the date of delivery.
| Situation | Eligibility |
|---|---|
| Damaged Product Received | Replacement Available |
| Defective Product Received | Replacement Available |
| Wrong Product Delivered | Replacement Available |
| Size/Color Change Request (if applicable) | Exchange Available |
| Change of Mind | Not Eligible for Refund |
| Product Not Needed Anymore | Not Eligible for Refund |
📦 Damaged, Defective, or Incorrect Products
If your product arrives:
- Damaged during transit
- Defective or not functioning properly
- Different from the product ordered
Please contact our support team within 7 days of delivery.
To process your request, you must provide:
✅ Order Number
✅ Clear Product Photos
✅ Clear Unboxing Video
✅ Description of the Issue
After verification, a replacement will be approved if the claim is found valid.
🎥 Unboxing Video Requirement (Mandatory)
To protect customers and prevent fraudulent claims, a clear unboxing video is mandatory for any damaged, defective, missing-item, or incorrect-product claim.
The video must:
- Start before opening the package.
- Clearly show the shipping label.
- Clearly show the product being unboxed.
- Be recorded in a single continuous video without cuts or edits.
⚠️ Claims submitted without a valid unboxing video may be rejected.
🔁 Exchange Process
The exchange/replacement process works as follows:
Step 1: Submit a Request
Contact us through WhatsApp or Email with:
- Order Number
- Issue Description
- Product Photos
- Unboxing Video
Step 2: Verification
Our team will review the evidence provided.
If approved, we will authorize the exchange or replacement.
Step 3: Return Shipping
The customer is responsible for shipping the original product back to our warehouse.
Step 4: Inspection
After receiving the returned item, our team will inspect:
- Product condition
- Packaging condition
- Accessories included
- Verification of the reported issue
Step 5: Dispatch of Replacement
Once inspection is successfully completed, the replacement product will be shipped.
🚫 Conditions Where Exchange/Replacement Will Not Be Approved
Exchange or replacement requests will be denied under the following circumstances:
❌ More than 7 days have passed since delivery.
❌ Product has been physically damaged by the customer.
❌ Product shows signs of misuse, abuse, scratches, cracks, or liquid damage.
❌ Accessories, manuals, cables, charging accessories, packaging, or other included items are missing.
❌ No valid unboxing video is provided.
❌ Product has been tampered with, repaired, or modified by the customer.
❌ Serial number, product label, or identification sticker is removed or damaged.
💰 Refund Request & Approval Process
At Teckbazar, customer satisfaction is important to us. In certain eligible cases, customers may request a return and refund within 7 days of receiving their order.
To initiate a refund request, customers must first contact our support team via WhatsApp and provide the following:
✅ Order Number
✅ Clear Photos and/or Video of the Product
✅ Detailed Explanation of the Issue
✅ Valid Reason for Requesting a Return and Refund
All refund requests are subject to review and verification by our support team.
Please note:
- Submitting a refund request does not guarantee approval.
- Refunds will only be approved after our team reviews the provided evidence and confirms that the request meets our policy requirements.
- Requests without sufficient proof, photos, videos, or a valid reason may be rejected.
- Teckbazar reserves the right to approve or decline any refund request after internal review.
Customers are encouraged to contact our support team as soon as possible after receiving their order to ensure timely processing of their request.
📞 WhatsApp Support: +91 7037237228
🚚 Return Shipping Responsibility
| Situation | Responsibility |
|---|---|
| Customer Returning Product | Customer Bears Shipping Cost |
| Replacement Shipment by Teckbazar | Teckbazar Bears Shipping Cost (after approval) |
💵 Cash on Delivery (COD)
Cash on Delivery is available only on selected products and eligible locations.
Teckbazar reserves the right to:
- Disable COD for specific products.
- Disable COD for high-risk orders.
- Disable COD for certain pin codes or locations.
🛡️ Warranty Information
Teckbazar does not provide any separate manufacturer warranty unless specifically mentioned on the product page.
Our commitment is limited to the 7-Day Exchange & Replacement Policy outlined above.
📞 Customer Support
For any exchange or replacement request, contact us:
Store Name: Teckbazar
Email: teckbazar1@gmail.com
Phone / WhatsApp: +91 7037237228
Business Address:
Ram Singh Misthan Bhandar,
Main Street, Pataudi Road,
Bhora Kalan, Haryana – 122413, India
📌 Acceptance of Policy
By placing an order on Teckbazar, you acknowledge that you have read, understood, and agreed to this Refund, Exchange & Replacement Policy.